Terms of Service

These Terms govern your use of Kedaiflow. Kedaiflow is currently a pre-incorporation, pre-commercial-launch service operated by its founders. The final Malaysian company details and revised professionally reviewed terms will be published before commercial launch. By creating an account or using the service, you agree to these Terms.

1. The service

Kedaiflow provides a WhatsApp-oriented storefront, order management, optional AI assistance, payment-evidence tools, invoicing, and selected tax-integration features. AI outputs, receipt checks, tax calculations, and matching suggestions may be wrong and require merchant review. The service is provided on an “as is” and evolving basis.

2. Your account

You are responsible for protecting your login credentials and for all activity on your account. Do not share your login with third parties. You must be 18+ or have parental consent to use Kedaiflow for commercial purposes.

3. Fees and billing

The free tier includes your first 50 orders. Paid plans are billed in Malaysian Ringgit using the payment method presented in your account. Self-serve provider billing may be disabled while an account is activated manually. Renewal terms are shown before payment. All prices exclude SST where applicable.

4. Your content

As between you and Kedaiflow, you retain rights in content and data you upload. You grant Kedaiflow a limited licence to host, copy, transmit, display, transform, and process it through our infrastructure and service providers only as needed to operate, secure, support, and improve the contracted service. You must have the rights and lawful authority to provide customer, payment, image, voice, and message data. You are responsible for products, prices, tax data, invoices, communications, and business decisions.

5. Customer transactions and payments

You, the merchant, are the seller of record for every order placed through your storefront. The sales contract is directly between you and your customer when you accept the order. You control the products, prices, acceptance, fulfilment, delivery, refunds, complaints, receipts, invoices, taxes, and licences. Customer payments are made directly to you using payment details or a DuitNow QR that you provide. Kedaiflow does not receive, hold, settle, split, or refund customer funds and is not a party, agent, payment facilitator, or guarantor for the sale. Uploaded payment evidence is a customer claim that you must review.

6. Directory listing

Public directory listing is off unless you enable List on directory. When enabled, Kedaiflow may display your declared public shop information at kedaiflow.com/store and city pages, including business name, description, city, category, logo, and available products/prices. Your direct store link works regardless of directory status. Direct customer orders currently carry 0% Kedaiflow commission. Any future paid marketplace discovery model requires separate disclosure and choice.

7. Tax compliance

Tax and e-Invoice features are tools, not legal, accounting, or tax advice. Where you enable an integration and provide valid credentials, you instruct Kedaiflow to transmit the data you approve. You remain responsible for registration, eligibility, deadlines, classification, rates, credentials, accuracy, review, filing, and payment. Consult a qualified adviser.

8. Customer data and privacy

You are responsible for providing required notices to your customers and for using their data lawfully. Kedaiflow may process merchant-customer data to provide the service and may use infrastructure, AI/model, email, analytics, and payment providers as described in the Privacy Notice. The parties' processing roles are further described in the Merchant Data Terms. Do not upload unnecessary financial, identity, or unrelated screen content. Public receipt links must be shared carefully because anyone holding a link may be able to view it.

9. Acceptable use

Do not use Kedaiflow for unlawful products, spam, fraud, infringement, harmful code, unauthorised surveillance, or content that violates applicable law or another person's rights. Do not attempt to bypass access controls, probe other accounts, or abuse AI/payment features. We may suspend access to protect users or investigate a breach.

10. Third-party services

Kedaiflow depends on cloud, model, email, analytics, payment, bank, LHDN, and other third-party systems. Their availability, decisions, settlement, security, and terms are outside our direct control. You may need a separate account and agreement with a provider.

11. Limitation of liability

Kedaiflow's total liability for any claim is limited to fees you paid in the 3 months preceding the claim. We are not liable for indirect or consequential damages.

12. Cancellation, export, and deletion

Cancelling a paid plan stops future renewal but does not itself delete the account. Account deletion is a separate action and may remove access and related database records immediately. Export data you need before deleting. Some records may be retained where law, accounting, security, fraud, or dispute obligations require it, and provider/back-up deletion can follow separate cycles. We may suspend or terminate accounts that breach these Terms.

13. Changes

We may update the service and these Terms. Material changes will be notified through the service or available contact details before they take effect where reasonably practicable.

14. Governing law

These Terms are governed by the laws of Malaysia. Disputes are resolved in the courts of Kuala Lumpur.

15. Contact

Questions? Email hello@kedaiflow.com.